Frequently Asked Questions
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There is no color limit. With the use of digital technology, we can print almost every Pantone® color. With the Flexo process we are limited to 3-8 colors per job but can order a wide range of colors to use.
Please view The BoxMaker’s artwork guidelines for more information.
Flexographic (often called Flexo) is a printing process that uses flexible relief plates. It’s essentially a modern version of a letterpress that can be used for printing on almost any type of substrate, including plastic, metal, cellophane, foam, and paper.
If you can dream it, we can probably make it. We have hundreds of sizes and shapes in our inventory, and we also can always create a custom size and shape for you!
There isn’t a minimum required quantity, but pricing may change depending on the quantity of your order.
Label pricing is based on the size of the label, the material used, the image, and the quantity ordered. Contact us for a quote!
Polyester strapping is lighter in weight than steel strapping, without compromising much in strength. They aren’t recommended for all applications. Steel Strap provides superior strength in most all applications but can be overkill if weight is a consideration. Both have a much higher tensile strength rating than Polypropylene strapping, which is used in applications requiring less breaking strength and a lower cost point. Many sizes and types of straps, seals, and tools are available. Contact us if you need help choosing the right material for you!
Blown film is less puncture resistant than Cast film. It has a noisy unwind with low clarity. The strength of this film makes it a good choice for loads that are wrapped by hand. Cast film is extremely clear, quiet and tear-resistant. It has less puncture resistance. This film, due to consistent thickness, is more suited for high-speed equipment. Contact us for more information about load retention testing.
Both refer to the adhesive applied to the poly tape liner and serve different purposes. Hot Melt Tape can be quiet and has an extremely easy unwind. It adheres well in a variety of temperatures. Acrylic Tape is very clear and is resistant to yellowing. This tape works well in low temperatures. Many specialty tapes are available at The BoxMaker!
Measure the length, width, and depth of the box. Add 1 inch to each the length and width dimensions. For the depth, combine the width dimension and an additional 7 inches to allow proper bag closure. Call your BoxMaker sales representative for all of your stock and custom poly requirements.
Box sizes are identified with measurements in the order of Length, Width, and Depth. Always refer to the inside dimension of your box. Scoring allowances can add 1/8” to these dimensions. It’s best to measure in a few different places along the length, width, and depth panels to get an average size. We can assist you for all of your stock and custom corrugated needs.
If you need any type of documentation that we meet FDA standards, or that our products do not contain anything in the RoHS Directive or the like, please contact us!
This service allows us to manage your inventory by storing manufactured products and packaging supplies in one of our distribution centers. Purchasing in higher volumes allows quantity discounts and saves your valuable warehouse space. Call us today to schedule 800-443-5431 a packaging audit at no cost to you!
There is no set price for dies. The price changes depending on the type or order – corrugated, foam or labels – and on the size, shape, and complexity of the die. The standard range is $300 (for most digital jobs) to $1,500. Molded tooling or thermoform tooling can cost thousands and tens of thousands of dollars depending on many factors.
Returns and Refunds
We strive to get everything about your order correct the first time around. If you do receive a damaged or defective product, we will promptly send you a replacement or issue you a full refund after we have received the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. Stock merchandise must be returned to our warehouse in 100% saleable condition to qualify for a refund and is subject to a 20% re-stocking fee. Custom products are not returnable. Returns must be made within 30 days of receipt of goods.
How to Return an Item
Please call our client service department at 800.443.5431 or contact your Packaging Advisor. Tell us: 1) Your invoice number, 2) The reason for the return, and 3) Which action you’d like us to take: refund, replacement, or exchange. We will issue a return authorization number. Our warehouse can only receive and process shipments with a return number on the outside of the package. Send the securely wrapped package to: The BoxMaker Returns 6230 S. 190TH Street Kent, WA 98032